Support & Help Guides

Please use the support guides below for assisting your queries.
Alternatively, send us a message on the live chat in the bottom right, call us on the number below or email us.

Installation & Getting Started

Getting started Made easy in 3 Steps:
1. Creating your Account & Activating Your Device
2. Configuring Notifications
3. More Data, Location Tracking, Temperature Logs

User Guides

Please choose from a selection of user guides below:
Configuring Your Devices
Adding Another Device
Removing a Device

Contact Us

At chargemetrix we offer various ways to get in touch
Message us using the live chat between 9am-6pm GMT
Call us on +44 (0)1983 897179 between 9am-6pm GMT
Out of Hours through live chat offline message
General Enquiries:
Device and Technical Support:

My Account

Click Here to login to your dashboard. Once logged in you can change all your device settings.
Trouble logging in, Click Here to reset your password
If you need to change your billing account details, please read the article below

Billing & Subscriptions

Adjusting your subscription is simple, please use the self service portal here to update billing details or cancel your subscription
Adding new device subscriptions can be done in the same way, please contact support for assistance if required.


To stock our product, please contact us on
To purchase more stock, use our self serve portal Coming Soon
To create your retail account. please Click Here

Press & Other Enquiries

Press Enquiries:
Branded Goods:
Enterprise Enquiries:
Sponsorship & Events:
Bugs & Errors: